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Support

We're here to help! Get answers to common questions or reach out to our support team.

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For support inquiries, feature requests, or bug reports:

📧 Email Support

Frequently Asked Questions

How do I create an account?

You can create an account from the login screen by tapping "Sign Up". You'll need to provide an email address and create a secure password. After verifying your email, you can start tracking your nutrition.

Do I need an account to use NutriBase?

No! You can use NutriBase without creating an account. However, creating an account enables cloud sync across devices and backs up your data.

How do I connect to Apple Health?

During the onboarding process, you'll be asked to grant Apple Health permissions. You can also enable/disable specific permissions later in iOS Settings > Health > Data Access & Devices > NutriBase.

How do I log food?

Tap the Food tab, select a meal (Breakfast, Lunch, Dinner, or Snacks), then tap the + button. You can search for foods, scan barcodes, or create custom foods.

How do I customize my dashboard?

From the Dashboard tab, long-press on any card to enter edit mode. You can then drag cards to rearrange them, or tap the minus button to remove cards. Add new cards from the "Available Widgets" section at the bottom.

What is NOVA classification?

NOVA is a food classification system that groups foods by their level of processing. NutriBase tracks NOVA 4 foods (ultra-processed foods) to help you make informed choices about food quality, not just quantity.

How are my nutrition goals calculated?

Your goals are calculated based on your profile (age, gender, height, weight, activity level) and selected nutrition plan. We use evidence-based formulas to estimate your calorie and macro needs. You can always customize these targets manually.

Can I track weight without Apple Health?

Yes! You can manually log weight entries directly in the Weight tab, even without connecting to Apple Health.

How do I change my nutrition goals?

Go to Settings > Profile and adjust your calorie goal, protein target, carb target, and fat target. Changes take effect immediately.

Is my data private?

Absolutely. Your data is stored locally on your device by default. If you create an account, synced data is encrypted and stored securely. We never sell your data. See our Privacy Policy for details.

How do I delete my account?

Go to Settings > Account > Delete Account. This will permanently remove all your data from our servers. Local data will remain on your device until you uninstall the app.

The nutrition data seems incorrect. What should I do?

Nutrition data comes from public databases and may occasionally be inaccurate. You can edit any food entry to correct the values, or create a custom food with the correct information.

Can I export my data?

Yes! Contact us at nutribase951@gmail.com to request a data export. We'll provide your data in CSV or JSON format within 7 business days.

Troubleshooting

App is crashing or not responding

Data not syncing

Apple Health data not updating

Barcode scanner not working

Feature Requests

Have an idea for improving NutriBase? We'd love to hear it! Send your suggestions to nutribase951@gmail.com. We review all feedback and prioritize features based on user demand and technical feasibility.

Bug Reports

Found a bug? Help us fix it by providing:

Response Time

We aim to respond to all support inquiries within 2-3 business days. For urgent issues affecting app functionality, we'll prioritize and respond as quickly as possible.

Additional Resources

Still Need Help?

Don't hesitate to reach out - we're here to help you succeed!

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